FAQ

Frequently Asked Questions

Do you have a physical loaction?


Ollie's Cabin is an online-based kids toy & home decor shop, which carries eco-friendly, handcrafted wooden toys & home decors from various locations, such as the U.S., Europe, Asia, and etc. Our distribution center is located in Allen, Texas, U.S.A.




How can I track my orders?


Once Ollie's Cabin receives an order from a customer, we will try to ship out products within 1-2 days from the date the order was placed. Then, we will send out an associated tracking number via email. For more detailed information, please check our "Shipping and Return" policy page.




What are the payment methods?


Ollie's Cabin accepts Credit/Debit card and Paypal. For your privacy concern, please review our "Customer Care" page.




Return/Exchange?


Ollie's Cabin accepts return and exchange. Please see our "Shipping and Return" page. If there are any other questions, please contact us at hello@olliescabin.com.





1% of your every purchase will be donated to children's charities.

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